B2B.Ostrovok

Ostrovok.ru is an online hotel booking service. It has become one of the largest players in Russia's online booking market, thanks to significant investments exceeding $50 million from investors.

When I joined the team, I was designing the flow for purchasing airline tickets and shuttle service rentals from scratch. The company was planning to expand its product offerings for the B2B sector.

Timeline

2019 - 2020

Service

Product launch, Product design, Stakeholder Communication, User research, Testing

Result

Completely designed the purchase flow for airline tickets and shuttle bookings, covering the entire user journey and all roles, from search to internal admin interfaces.

Prepared templates for emails and itineraries that are sent to the end customers of our users.

Wrote specifications for the behavior of all forms, where the stakes are high when handling passport data, and most fields are interdependent.